Telehealth – it’s here to stay

17th October 2020

It’s quite common for people to think virtual health consultations are not as good as face-to-face consultations. Have you ever said or thought, how can they assess me if they’re not physically here? The preconception about the mandatory need of touching during a health consultation comes from a century long tradition in medicine. However, technological advances in the last few years has helped change the way we work in many aspects.

Telehealth has been shown to be effective and the use of electronic communications and virtual technology has had a positive impact on physiotherapy and osteopathy practice and healthcare delivery. It has been very useful in monitoring the rehabilitative progress of stroke patients, chronic cardiovascular or respiratory diseases and different musculoskeletal injuries.

With over 10 years combined experience, our practitioners offer the same level of expertise during telehealth consultations for new and ongoing patients as they do in-clinic consultations. We can effectively help patients over Zoom, Skype, WhatsApp video call or FaceTime who are experiencing conditions such as:

  • Neck/shoulder pain
  • Lower back pain/sciatica
  • Knee pain
  • Elbow pain
  • Foot/ankle pain
  • Arthritis
  • Gym/sports injuries
  • Running injuries
  • Work/desk pain
  • Postural imbalances
  • Headaches and stress related pain


  • Same level of expertise at a lower price
  • Continuity of care from your practitioner
  • Care accessible from anywhere so whether you’re in another country, self-isolating at home or can’t travel due to local restrictions, we can help
  • Reduces costs in terms of travel and time involved in attending repeat in-clinic follow ups
  • Eliminates cross-infection risks
  • Reduces waiting time to see a specialist
  • Helps with early identification of decline in physical health and allows treatment and interventions to be evaluated and adapted in a timely manner
  • Helps to self-manage long term conditions


  • Desktop, laptop, tablet or phone
  • Strong, reliable internet connection
  • Quiet, comfortable, spacious and well-lit private room/environment
  • Eliminate as much background noise as possible
  • Appropriate clothing such as shorts and vest or other comfortable clothing that allows as much freedom of movement and visibility of the area needing treatment. You may be asked to undress if the practitioner is not able to clearly see the injured area


New patients will be required to complete a registration form prior to the consultation which will ask questions related to current symptoms, medical history, Covid-19, etc. Providing this information prior to the consultation will help the practitioner prepare beforehand and allow more time on the assessment and treatment.

If you have had any x-rays or MRIs and you have reports, please send copies to

Initial Consultation

History: Your physiotherapist or osteopath will have reviewed the registration form you completed prior to your appointment and will ask further questions about your symptoms, past history, lifestyle and clinically specific questions. Using the information you provide during this stage, your practitioner will be able to note what areas they will need to check during your assessment to establish a working diagnosis.

Assessment: A variety of tests can be used to examine your range of motion and functional movements, evaluate strength and stability and see if you have muscle imbalances or are doing compensatory movement patterns. Questions will be asked during the tests and using their skills and expertise, your practitioner will discuss your diagnosis, prognosis, plan of care, and/or short and log term goals with you.

Treatment: This may involve your practitioner demonstrating rehab exercises and self-management techniques.


A rehab program will be emailed to you within 24 hours of your appointment which will include a detailed description of the exercises demonstrated during the consultation.

If during the consultation your practitioner was concerned that your symptoms are due to something other than a musculoskeletal injury, they will recommend a GP referral and email a referral letter to you within 24 hours of your appointment.

If your practitioner felt you needed to attend an in-person appointment, a receptionist will contact you to arrange a follow up appointment at the clinic.


  • Initial consultation approx. 60 mins: Reduced price of £32.50
  • Follow up consultation approx. 60 mins: £65
  • Follow up consultation approx. 30 mins: £45

We offer a range of discounts and packages, for more information please email

Telehealth may change the way you receive treatment but in no way does it alter the effectiveness. Don’t delay beginning your journey to recovery, book an appointment with us as soon as possible.
Sharing is Caring

Leave a Reply

Your email address will not be published. Required fields are marked *


Tips To Overcome Winter Blues


With the days becoming shorter and weather becoming colder, many of us can automatically feel more tired and lack motivation...

read more



How does sugar affect your body? Sugar is found naturally in fruits, vegetables, grains and diary. The consumption of these kind of “natural” sugar is fine, as the body acquires other esse...

read more



sign up for 10% OFF

Note: We'll never share your email.


118A London Wall, EC2Y 5JA

We are based on London Wall, City of London, moments away from a few of the main underground stations. Our closest tube stations are: Moorgate, Liverpool Street and Bank stations.


Opening Hours: Mon: 7am – 1pm | Tues: 1pm - 8pm | Wed: Closed | Thurs: Closed | Fri: Closed | Sat & Sun: Closed
Emergency appointments may be available outside our opening hours.

020 737 484 92